Privacy policy
Last updated October 4, 2026
Handle is run by Lukasz Fryc, trading as Qualityc Łukasz Fryc, a sole proprietorship in Poland (“we”, “us”). We decide what happens to the data described here. Questions or requests: lukas@usehandle.app.
This policy has two parts: this website and the Handle app for iPhone and Android. Your rights, children and contact cover both.
The website
The pages about Handle at usehandle.app, the demo you can try in your browser, and the form where you ask us to set up your team.
What we collect
When you ask us to set up your team
Your email address, and what you choose to tell us in the form: your name, your mobile number, your business name, the kind of work you do and how many people are on your team. We also keep which button brought you to the form and, if you came from an ad or a link, the campaign details in that link (such as utm tags or a click id).
When you use the demo
Nothing you type, photograph or record in the demo is sent to us. It stays in your browser’s storage on your device, and you can clear it with your browser’s settings or the demo’s “Start over”.
When you visit
We use PostHog to understand how the site is used: pages viewed, key buttons clicked (for example “Try the demo”), the page that sent you here, your device and browser type, and an approximate location derived from your IP address. PostHog sets a cookie or local-storage id to tell visits apart.
PostHog also records how a visit goes — the pages, scrolling, taps and clicks — so we can see where the site is confusing and fix it. What you type into fields never appears in these recordings, and in the demo all text is hidden too. Recordings are kept for 30 days.
To measure our ads, we use the Meta Pixel and Meta’s Conversions API. They tell Meta that someone who saw or clicked our ad visited a page or signed up. For a sign-up we send Meta a one-way hashed (SHA-256) version of your email address and, if you gave one, your mobile number, plus your IP address, your browser’s user agent and Meta’s own cookie ids — never your email or number themselves, your business details or anything from the demo.
How we use it
- To contact you about setting up Handle for your team — by text if you left a mobile number (reply STOP any time), otherwise by email.
- To learn which trades and team sizes Handle fits, and improve the product.
- To see which ads and pages work, so we spend less on the ones that don’t.
We don’t sell your personal information for money.
Who helps us
These companies process data for us, under their own terms and security:
- Vercel — hosts this website.
- PostHog — product analytics, stored in the United States.
- Meta Platforms — ad measurement, as described above.
- Our email provider — when we write to you.
Sharing data with Meta to measure and improve ads can count as “sharing” for cross-context behavioral advertising under some US state laws. You can opt out below.
Your choices
We also honor Global Privacy Control: if your browser sends it, we don’t load the Meta Pixel or send your sign-up to Meta. You can unsubscribe from our emails with the link in any of them.
How long we keep it
Early-access details are kept until you ask us to delete them or until the early-access program ends, whichever comes first. Analytics and ad-measurement data are kept only as long as needed to understand the site and our ads, then deleted or anonymized.
The Handle app
Handle puts everyone’s job photos on the job, on every phone in the crew. Here is what that takes, and nothing more. The app has no ads and doesn’t track you across other companies’ apps or websites.
What we collect
Your account
If you start a crew, you sign in with your email address and a 6-digit code we email you. There’s no password. We use that address to sign you in and, rarely, to email you about your crew’s account.
If you join a crew from the owner’s invite, you don’t give us an email, a phone number or a password. Your phone gets a random account id, and that’s how Handle knows it’s you.
Everyone has a name (the one the owner typed, which you can change) and a face: a drawing the app picks at random, or a selfie if you take one. We also keep your role in the crew (owner or crew).
Your business
The business name, the kind of work it does, its time zone and, if the owner adds one, its logo.
Job photos, voice notes and notes
The photos you take or add in Handle and the words you write with them, the voice notes you record on a job (the recording and how long it is), the notes you type (their words and colour), the job they belong to (its name, which is often an address, and whether it’s open or finished), who posted each one and when (the time and time zone), and who created, moved or finished a job. Everyone in your crew sees and hears these.
Crew membership and invites
Who is in which crew, their role and when they joined. For an invite: the name and face the owner set, its code, and when the link was shared. The owner sends the invite from their own phone (a text, the share menu or copy), so we never see or keep the number it goes to. Handle never reads your contacts.
Your device
A push token, so we can send you notifications (for example “Mike added photos to Johnson roof” or “Dave joined”), plus the type of phone, its operating system and the app version.
Crash reports and usage
If the app crashes, Firebase Crashlytics sends us a crash report: what went wrong in the code, the phone model, operating system, app version, and a random id for this installation.
We use PostHog to see how the app is used, through events such as “job created”, “photo saved”, “invite shared” or “joined a crew”. Each event carries your random account id, your crew’s id, your role, your phone type and the app version. Analytics never include your photos, your voice notes, your words, names or job names, and the app doesn’t record your screen.
Payments
Handle is free, so we don’t take payments or collect any payment details. If we add paid tools later, we’ll update this policy before we do.
Reports
If you report a photo, we keep which photo, the reason you chose and who reported it. The person who posted it isn’t told who reported it.
Location and sound
Where posts are made. When you take a photo, record a voice note or write a note in Handle, it saves where your phone was at that moment, how precise that was, and whether the phone said the location came from a mock-location app. That’s how a post lands on the right job and shows it was made there. Handle asks for location only “while using the app”: it never reads your location in the background, between posts or after work, and there’s no map of where anyone is. If you don’t allow location, or allow only approximate location, your posts still save and say so (“No location”, “Approximate location”). Handle still removes location and other hidden details (EXIF data) from the photo file before it’s uploaded; the place is kept next to the photo, not inside it, so a photo sent on carries none. For a photo you add from your camera roll, Handle reads when (and, if the file says, where) it was taken before removing those details, and marks it “From camera roll”. A post’s place is kept as long as the post and deleted with it. It’s never used for ads or analytics, and customers never see it.
Handle uses the microphone only to record a voice note, and only while you record one (you hold or tap the record button). The recording is saved as audio, exactly as you said it: we don’t turn it into text or analyze it. If we ever add transcription, we’ll update this policy first.
How we use it
- To run the app: show the crew’s photos on the right job on every phone in the crew, keep you signed in, and send the notifications you allowed.
- To show where each post was made and whether that was at the job’s place.
- To find and fix crashes, and to learn which parts of the app help crews and which don’t.
- To keep crews safe: we review reports, and remove content and people that break our terms.
- To answer you when you write to us.
We don’t sell your data, we don’t show ads in the app, and we don’t use your photos, voice notes or words to train AI models.
If you’re in the EU or UK, our legal bases are: running the service you signed up for (your account, the crew, photos and notifications); our legitimate interest in keeping Handle working, secure and useful (crash reports, usage analytics, reports); and your consent where your phone asks for it (camera, microphone, location, photos, notifications), which you can take back any time in your phone’s settings.
Who sees it
Your crew. Everyone in a crew sees its jobs, photos, notes, words, names and faces, and hears its voice notes. The owner manages the crew: who’s in it, its name and logo. Nothing in a crew is public, and there are no public profiles.
The owner (and a manager, if the owner makes one) sees where everyone’s posts were made and whether that was at the job. The app shows everyone else only where their own posts were made.
Companies that run Handle for us, under their own terms and security:
- Google (Firebase) — sign-in, the database, photo and voice-note storage, the server code, push notifications and crash reports. Stored in the United States.
- Google (Maps) — the maps in the app. To draw a map, your phone asks Google for that area, so Google sees the area, your IP address and basic device and app details, under Google’s own privacy policy. Directions open your phone’s own maps app.
- PostHog — app usage analytics, stored in the United States.
- Apple and Google — delivering notifications to your phone.
- Resend — sends our emails to owners: sign-in codes and messages about their crew’s account. Stored in the United States.
- Our email provider — when you write to us.
We share data otherwise only if the law requires it, to protect someone’s safety, or if Handle is sold or merged, in which case this policy keeps applying to your data.
Where it’s stored
We’re based in the EU, and Handle’s servers are in the United States (Google Cloud and PostHog). When data moves from the EU or UK to the US, we rely on the EU–US Data Privacy Framework where the company is certified, and on the European Commission’s Standard Contractual Clauses otherwise. Data is encrypted on its way to our servers and where it’s stored.
How long we keep it
- Your account, name and face: until you delete your account.
- A crew’s jobs, photos, voice notes and notes: as long as the crew exists. They are the crew’s record of the work, so they stay when someone leaves the crew.
- If the owner removes you from a crew, you lose access to it, and what you posted stays with it. To remove your name and face too, delete your account.
- Push tokens: until you delete your account or the token stops working.
- Crash reports: 90 days.
- Usage analytics: only as long as needed to understand how the app is used, then deleted or anonymized, and right away when you delete your account.
- Reports: as long as needed to handle them, and no longer than a year.
When something is deleted, it leaves our live systems right away, and any backup copies are gone within 30 days.
Deleting your account
In the app: tap your face at the bottom right, then the settings button at the top, then Delete my account. It works for everyone, including crew who never gave us an email.
- If you’re crew: we delete your name, your face (drawing or selfie), your sign-in and your devices’ push tokens. The photos, voice notes and words you added stay with the crew’s jobs, shown as “Former member”, with no name or face. If you want certain ones removed as well, ask the owner or write to us.
- If you’re the owner: we delete the whole crew — the business name and logo, every job, every photo, voice note and word, every member’s access and every invite. If you signed in with Apple, we also revoke Handle’s access to your Apple ID.
No app, or no access to it? See how to delete your account by email. We delete within 30 days and tell you when it’s done.
Your rights and contact
Your rights
Depending on where you live (for example California, other US states, or the EU and UK), you may have the right to know what we hold about you, to get a copy, to correct or delete it, to object to or restrict how we use it, and to take back a consent you gave. In the app you can change your name and face any time and delete your account yourself. For anything else, email lukas@usehandle.app and we’ll answer within 30 days. We won’t treat you differently for asking.
If you’re in the EU or UK, you can also complain to a data protection authority: in Poland that’s the President of the Personal Data Protection Office (UODO), or the one where you live.
Children
Handle is for businesses and their crews. The website and the app aren’t meant for anyone under 16, and we don’t knowingly collect data from children. If you think a child is using Handle, write to us and we’ll delete their account.
Changes
When we change this policy we’ll update the date at the top. If a change matters for how we use data you already gave us, we’ll tell you first, in the app or by email.
Contact
Qualityc Łukasz Fryc, Poland — lukas@usehandle.app.